Hewitt study shows HR upgrading its role
Jan 29 2007 - A study designed and carried out by Hewitt Associates, a global human resources services (HR) company, for the European Club for human resources (EChr) reveals that HR is scaling up its role in large companies while transforming the way it delivers its services to organizations.
The study, that involved 53 organizations, employing a total of more than three million people, explores the emerging business practices and priorities of the HR function across countries and sectors in Europe.
The study shows that seven out of 10 participants believe that changing the way HR delivers its services is the most compelling HR issue to be faced by their organization in 2007, while risk management policy on people issues will gain the least attention.
Supporting organizational effectiveness emerges as the primary goal of the HR function, while the management of change, and talent attraction and retention continue to be the top underlying HR objectives for six out of 10 respondents. Labor cost management and personnel administration receive the least attention and are identified as a top goal in less than 10% of participant organizations. These findings appear to reflect a change in the focus of HR, with objectives increasingly linked to greater professional efficiency and strategic business concerns, - well beyond purely short term considerations of cost and administration.
The research also reveals a high level of satisfaction of HR directors in their job, of loyalty for their employer and of trust for their CEO. 74% of participants indicated that they like their company and their role, while only 4% would give up their HR role and move to another function. 13% said that they would remain in HR but change company. 74% of respondents gave their CEO the highest score of confidence. Employees also score high in terms of trust (63% gave them at least 7 out of 10 scores) while trade unions, policy makers and institutions rank very low in the scale of HR trust.
Source: "Hewitt study shows HR upgrading its role while changing processes for service delivery", HROA Europe, January 29, 2007